Pioneering BPO
GC Services Virtual Staffing
Leading the Charge
As companies realign their workforce in response to the current socially-distanced work environment, the use of virtual staff has become increasingly more popular. BPOs like GC Services are presently leading the charge with over a quarter of the workforce operating in a virtual capacity. In fact, for more than two decades, we have continued to be a trusted resource for meeting our client’s emergency staffing needs.
Equipped To Recruit
As an industry leader, we are more than equipped to recruit, hire, train, and manage our dedicated workforce in this “new” environment. We recruit through both traditional and non-traditional sources, with the majority of our new applicants culled from internal referrals, which is a great testament to our engaging and supportive culture. Applicants come to us for a job, and stay for a career!
Building Better Agents
We provide fully compliant training that is not restricted by classroom size or space restrictions. We focus on data security, agent monitoring, and leveraging our best trainers in order to facilitate a classroom setting where material retention has proven to be comparable to that of our in-person training programs. Agents are monitored and motivated by an experienced and tenured management staff to ensure adherence to client’s contractual and quality requirements.
Virtual Staffing Produces
Benefits for Our Clients & Employees
Employee satisfaction is the primary goal of all HR professionals, irrespective of KRAs. This is because satisfied employees are not simply retained employees, but rather, ambassadors and champions for your brand, both internally and externally. We strive to build teams that stand behind your solutions with enthusiasm. This level of enthusiasm is evident in our employee satisfaction, and proven in our culture.
Building a productive team for your business is what we do. It is a part of our DNA. From day one, our employees are immersed in a culture where productivity is as natural as the air they breathe. This is because we serve our employees, and provide opportunity for growth in an environment that is fresh, friendly and often times fiercely competitive for personal growth opportunities. From experienced trainers to new team members, productivity is our focus.
GC Services has vastly improved the way BPOs introduce scalability and growth to businesses around the world. Beginning with a client-centric culture, forged by leaders, and polished through experience and training, our teams are dedicated to one thing: your business! We have improved our own ability to assess, train and prepare employees to assimilate into your business culture in the shortest time possible without sacrificing the quality of performance and loyalty that you would expect from your own team. If anything, we strive to raise the bar for all of our clients!