Our more than six decades of providing solid business process outsourcing solutions has garnered us a reputation as the go-to resource our clients rely upon for consistency, transparency and flexibility. While other BPOs specialize in one or two verticals, we bring our best practice sharing and expertise to our clients across varying industries, including:
GC Services Proudly Serving the
Technical Support Industry
We support the complete customer lifecycle, from implementation to post-implementation. Our internal technicians possess decades of experience with a host of technology suites and are available 24x7x365, via telephone, ITSM ticketing system or email. Our IT team remains abreast of emerging technology trends in order to offer our clients suggestion for additional cost savings, as was the case for a major utility client, where we saved them thousands of dollars a month. Our technology experts are here when you need them.
- Password reset
- Questions
- Troubleshoot hardware, peripherals, software, connectivity and malware issues
- 24×7 access
- Incident reporting
- ITSM ticketing system, email or phone
- Escalations
- Remote access