I have been on the receiving end of outstanding customer service. I have also had to suffer under the other kind of customer service. Fortunately, not too often.
This morning I had the pleasure of speaking with one of your customer service representatives named Amber. I contacted Amber through the number customarily used by the public (877-860-6020).
Not only did Amber take care of my request, but she also did so in an amicable, yet professional manner. When someone smiles during a phone conversation, you know that smile comes through the lines, which is precisely what happened with Amber.
She provided me with answers, she was courteous and professional, and most importantly, she laughed at my stupid sense of humor.
Many employees are quite capable and do their respective jobs well. A few employees bring a little something extra to the job, which makes them stand out. It is impossible to measure, and a person either has it, or they don’t. I call it passion, and Amber seems to have an abundance of it.
Employees [like Amber] are the kind most employers wish they had. I would wish her well, but she’ll be just fine on her own with her work ethic.
Very Truly Yours,
Teague A. Breslin