Our more than six decades of providing solid business process outsourcing solutions has garnered us a reputation as the go-to resource our clients rely upon for consistency, transparency and flexibility. While other BPOs specialize in one or two verticals, we bring our best practice sharing and expertise to our clients across varying industries, including:
GC Services Proudly Serving the
Retail & eCommerce Industries
GC Services handles customer care calls for retail clients in a variety of business lines. Our customer care handling is comprehensive, and includes assisting customers with order processing, product questions, shipping inquiries, damaged merchandise claims, product returns, and much more.
- Inbound customer care
- First party collections
- New orders
- Order processing
- Shipping inquiries
- Damaged merchandise claims
- Cancellations
- Account information
- Product information
- Billing inquiries
- Refunds
- Payment research
- Escalations
- Up sale