Recognition

GC Services’ mission is to employ our decades of experience in the BPO industry to create tailor-made solutions for each client. We strive to be the unparalleled leader in performance, compliance, and client service. To that end, we provide a suite of business process outsourcing services in our contact centers designed to make every customer contact an attempt to preserve and enhance lifetime customer value.

We are the trusted Business Process Outsourcing (BPO) provider our clients can rely on when needed. For example, one of our utility partners established a service level expectation of 85 percent, and was sure that metric would be difficult to obtain, based on their stringent quality criteria. Because of our proven quality methodology, and support received from our management staff, GC Services not only met the goal, but also surpassed it by consistently achieving a quality score of 90 percent. This and other reasons is why our average client tenure is fourteen years.

GC Services works with our clients to identify the problem, formulate a solution, and supply a dedicated and diverse client management team, with varying tenure, in order to provide a comprehensive solution in a stable work environment. We embrace the needs of our diverse workforce by offering a robust virtual call center environment combined with brick and mortar so that we can provide our agents with options that help to ensure compliance, performance and consistency in our service offerings.