Changing the Perception People Have of Tax Collectors

State Government Benefits From Increased Collections and Lowest Number of Taxpayer Complaints

GC Services’ partnership with a certain state’s tax department began in 1996. We continue to partner with them, collecting individual and business taxes, both primary and secondary placements. The age of accounts varies from six months to over ten years.

In 2013, it became apparent that our competitor was unable to perform at the same level as GC Services, and the tax department decided to use GC Services as its sole vendor.

This decision resulted in the best annual collection results in the previous five years, with the lowest number of taxpayer complaints. GC Services’ collection rate on the recalled inventory from our competitor exceeded the competitor’s collection rate on the accounts as primary placements. The client commented, “You and your staff have done an excellent job with our business and we truly appreciate all your efforts, from customer service to technical support! We are happy to see the rise in collections this past year as well as the number of cases cleared. Thank you so much and we look forward to what GCS can do this coming year.”

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