GC Services Helps Major Retail and eCommerce Company Scale
GC Services Performance Earns Greater Responsibilities
Major eCommerce Retailer Outsources Client Facing Call Center and Sales Functions to GC Services
GC Services provides customer service for the world’s largest consumer electronics company, including inbound sales and sales assistance, upsales, customer service calls, general inquiries, and chats. Our main focus for this client is customer satisfaction and making a friend on every call.
Based on our performance on the customer service program, we were awarded additional programs, including a pilot program to assist with new and existing service orders, outbound customer satisfaction surveys, an inbound sales program, a chat services program, and a homebound agent program for chat services. Over the course of our partnership with this company, we have consistently met and exceeded their quality parameters as well as first call resolution metrics.
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