It All Begins With Our
Mission and Purpose
Our mission is to deliver exceptional service for our clients by recruiting, educating and mentoring career-minded professionals to represent our clients’ brands with passion and excellence.
GC Services will be the most trusted, dynamic and digitally enabled brand that creates lasting relationships with our clients and employees.
GC Services opened its doors for business in October 1957 in Houston, Texas, as a small, one-room business process outsourcing (BPO) agency with one client and one employee providing third party accounts receivable management services. It was during these formative years that we pioneered the use of automated systems that maximize the efficiency, productivity and cost-effectiveness of the accounts receivable management process.
As our clients’ needs changed, we expanded in the 1980s to offering first party accounts receivable collection services. Soon after, we expanded our service offerings again by creating a separate teleservices division that could meet a full range of customer care needs. Today, GC Services is one of the largest privately owned outsourcing services providers with 12 geo-diverse contact center locations in the United States and two sites in the Metro Manila area of the Philippines.
We invest in our agents’ development and training from day one, which explains why our largest applicant flow is derived from employee referrals. Applicants come for a job, and stay for a career. In fact, over 90 percent of our management staff were promoted from within. GC Services is committed to nurturing a culture where our employees are happy being at work, enjoy the work they are performing, and feel they are growing both professionally and personally. Happy employees mean happy customers and happy clients!
GC Services is a build-to-suit provider, and we handle a multitude of inbound and outbound tasks across many industries. Our approach is tailored from the day a client signs up for service and our flexible solutions meet clients’ immediate needs and beyond. We offer a full scope of solution offerings, including 24x7x365 programs, multi-channel and multi-lingual customer service programs (e.g. voice, email, chat, social media and more).