Service Delivery Head, Financial Shared Services
Phil leads a diverse organization in domestic and offshore locations committed to bringing value to GC’s clients and promoting GC’s culture and vision.
Throughout his career with GC Services, Phil has eagerly accepted a variety of roles, including positions with direct customer contact, managing small teams specializing in process improvement, and leadership of thousands of team members in multiple countries and locations. Phil has partnered with clients in multiple industries, including financial services, automotive, insurance, utilities, consumer retail, telecommunications and tolling, to improve their revenue management processes and customer experience.
Phil understands that is important to work within the culture of his team members as he helps to develop and encourage them to fully embrace their role as brand managers for GC’s clients. Phil’s guiding philosophy has been to treat others with kindness and consideration. He is a strong believer in developing and mentoring his team, and giving them opportunities for career and personal growth. By modeling the behavior he expects from his team, he has earned the respect of those who report to him.
Phil has a bachelor’s degree in Finance from St. Louis University.