Senior Vice President, Customer Success
Emily brings over 30 years of experience in technology, BPO, and CX strategy and consultative services with brands including Apple, Adobe Systems, and J.D. Power. She brings her passion for the customer experience to collaborate with our client partners and GC Service’s delivery organization to deliver exceptional experiences for our clients and their customers. She and her team serve as trusted partners and consultants, helping our customers achieve mutually identified business outcomes while developing business strategies focusing on customer retention, satisfaction, and growth. Emily believes in investing in our customers’ success. By sharing our expertise and aligning with our brands’ goals, we drive innovation, adapt quickly to changing needs and mitigate risk while working to deliver on our customers’ brand promise.
Emily and her husband, Chuck, live with their two dogs in Eastern Washington adjacent to the Teanaway Community Forrest. They enjoy the four seasons, love to hike and snowshoe, and share a love for travel, cooking, and spending time with their adult children and grandson.