Craig enjoys spending time with his children and grandchildren, fishing, bow hunting, tennis, and doing home renovations.
Chief Information Officer
As Chief Information Officer for GC Services, Craig Cappelle is responsible for managing the delivery of all Information Technology and Corporate Security services. Craig has provided value-added IT services and leadership in multiple call center and collection companies throughout his career. Among his accomplishments was a reorganization of the IT organization into an enterprise-focused team that aligns with the business units, which dramatically improved service levels, communication, and client satisfaction.
Craig has been recognized for bringing teams together to advance technologies and providing quick value to the business. His teams have delivered hundreds of product implementations, improved IT methodologies, successful completed dozens of system conversions, engaged in numerous mergers/acquisitions, and responsibility for several digital transformation efforts across multiple firms. Results include the delivery of advanced systems such as customized portals, an adaptive e-commerce site, predictive analytics on consumer data, and self-service data analytics.
Craig removes obstacles and bring resources together in a collaborative environment, creating solutions together. His high performance teams are driven by challenges, resulting in short turn-around times for system enhancements. Craig’s priority is to ensure delivery of the highest levels of security, service, quality, professionalism, integrity, and trust to our clients.