Your Customers Are Our Priority
GC Services’ Customer Care Solutions
GC Services provides support for all call types from the routine basic inquiry to the more complex related inquiries, and we are experienced in managing large projects and meeting our clients’ deadlines of varying scope. We leverage experience garnered from supporting dozens of industries, and use it toward the management and support of each project.
We provide relationship-based interactions that promote our clients’ brands, ranging anywhere from a simple account inquiry to a myriad of tasks in-between, including general inquiries, credit applications processing/verification, fraud control/high toll monitoring, misapplied payment research, order error processing, service upgrades, quality assurance monitoring, executive escalations, Internet sales assistance, retention/saves, consumer and commercial cash application, customer refunds, third party sales verification, email, chat, social media, SMS, and back office processing.
Relation-based Interaction
Our experienced agents understand that building strong relationships with your clients is key to any successful engagement. Our goal, when representing your business, is to provide your customers with excellent customer experiences.
Professional Competencies
We provide our agents with the tools they need to gain a deeper understanding of your business and align you with agents who have competencies within the scope of your industry and brand, ensuring each interaction aligns with your corporate culture.
Specialized Care
No matter how simple or complicated your client journey may be, GC Services has the unique ability to assess your needs and provide solutions at any point of the customer journey to ensure timely resolution to issues your customers may face.
What to Expect
Benefit for Our Clients
Typically, when a customer has to reach out to you for customer support, the problem they are experiencing already exists. Seldom will a customer call just to say, “great job.” Usually, they are calling because they have an urgent issue. At GC Services, we respond with equal urgency to mirror your customers’ needs, while bringing a calm and reassuring tone to reinforce your commitment to customer care.
Customers have an uncanny memory when it comes to customer service. If your customers have a hard time reaching you or extended waiting periods, their experience with your brand can be tarnished. To this end, GC Services offers 24X7X365 availability to ensure that your customers can speak to a live agent to resolve issues or concerns they may have with respect to their accounts.
With respect to relationship-based interactions, our teams of qualified call agents are adept at evaluating the emotional state of your callers and can quickly gain a sense of the customers’ state of mind, and respond appropriately. Where conflicts are present, our teams will act in accordance to your business practices, while deescalating issues that might otherwise lead to the loss of a customer.
At the end of the day, it is all about customer perception. At GC Services, we are experts at leaving lasting impressions. Your clients are important to us and we understand the value of making them feel confident that their issues are resolved. From the beginning of a call to the end, your customers will always walk away with a smile.
Let’s Get Connected and Start Building Your
CUSTOMER SERVICE
Thank you for choosing GC Services! This is the first step to your call center success! Fill out the form below and we will contact you at your earliest convenience.