Our more than six decades of providing solid business process outsourcing solutions has garnered us a reputation as the go-to resource our clients rely upon for consistency, transparency and flexibility. While other BPOs specialize in one or two verticals, we bring our best practice sharing and expertise to our clients across varying industries, including:
GC Services Proudly Serving the
Consumer Electronics Industry
Our Retail division handles inquiries ranging from general product information, technical support, troubleshooting and initial diagnosis to up-sell/cross-sell opportunities. We have supported a variety of products ranging from video doorbells to cellular phones to computing devices. We ensure that our agents are well prepared to handle the vast array of call types by incorporating training labs in our call centers where products are stored and available for hands- on use and training.
- Placing/Cancelling orders
- Process refunds
- Upselling
- Billing inquiries
- Processing payments
- Problem resolution