Grooming Future Leaders
Developing Careers
GC Services is committed to nurturing a culture where our employees are happy at work, enjoy the work they perform, and feel they are growing both professionally and personally. Happy employees result in happy customers, which leads to happy clients!
Providing the Tools Necessary for Growth
We provide our employees with the necessary tools, training, and ongoing support, in order for them to be industry leaders. Our management teams play a key role in agent development. They encourage eligible employees to advance their career paths and enter our employee development programs.
Our Management Development & Training Programs allow agents to gain skills they need for entry-level management positions. Participants in the program shadow tenured employees so they gain a complete understanding of the position. We want our employees to have more than a job but a career with the company. We allow our employees an opportunity to “try it before you buy it” by exposing them to other functional areas of the contact center such as training, workforce management, or quality assurance. This program teaches leadership skills such as effective communication, conflict resolution, proper documentation, effective coaching and motivation techniques, and the importance of recognition.
We fully support a promote-from-within philosophy, which is why 90 percent of our managers and 72 percent of our executives began their GC Services’ career in entry-level positions.
Incentives & Opportunities
The GC Services’ Top Gun Program is aimed at celebrating the employee of the week, and month with quarterly performance awards, and most improved awards.
Our employees are excited about their careers with GC Services and this is evidenced by their drive and performance. For our top performers we offer great prizes, gift cards (store and gas cards) and additional client-based incentives.
Besides being a great place to work, our employees enjoy a number of other incentives that are icing on the cake. These include, personal recognition, certificates, trophies, parties, casual day passes, catered lunches, unique rewards for meeting goals, and other events such as employee appreciation day!
We also make a way for our employees and the company as a whole to give back to local charities with our GC Gives Back (GCGB) program.
No one wants to find themselves at a dead-end job, and that is why GC Services is career-centric in its approach to development of its employees. GC Services offers powerful training opportunities where employees can develop their career paths and grow personally as well as professionally.
With our hire-from-within philosophy, each member of the GC Services’ team is constantly being groomed and developed for career advancement. As our team members grow and gain invaluable experience, they are promoted to positions of greater responsibility on key accounts or other areas within our organization where their skills and talents can be best utilized.