Your Customers Are Our Priority
GC Services’ Account Management Solutions
At the onset of each program, we assign an experienced team of professionals, which includes a dedicated project manager, an executive team member, and a host of support personnel, all with a singular goal in mind goal – nurturing and maintaining critical client relationships in order to drive sales and improve operational efficiencies for our clients.
Our decades of experience in managing accounts, combined with our legacy of supporting the nation’s largest private and public sectors, added to our robust compliance initiatives ensure that your customer data is protected and secure.
Our employees are developed and coached to be leaders, which is why many of our management staff possess three decades of contact center expertise. This expertise is a key reason our clients stay with us, and in fact, is also why our average client tenure is 14 years. We capture the culture of the client, by decorating each project area with our client’s promotional trinkets as well as banners and signs bearing each client’s logos. This allows our agents to feel like part of the client’s family and motivates them to support the project as fervently as the client’s internal agents, but with the support and expertise of tenured management that is unique in the industry.
Dedicated Project Management
With a dedicated project manager, executive team member and supporting personnel behind your project, you can rest assured that your Account Management Team will get the job done right, every time.
Robust Compliance Standards
We value your privacy and your customers' privacy and personal information, and go to extreme measures to ensure that our data security meets and exceeds compliance standards and regulatory measures with unparalleled discipline and security standards.
Decades of Experience
Our employees go through rigorous training to produce exceptional customer care professionals. We draw from candidates who are seasoned and experienced in a plethora of disciplines to build experienced teams to support your project.
What to Expect
Benefit for Our Clients
Our teams exemplify experience and exude confidence in their fields of expertise. This experience and confidence, combined with hand-picked, qualified, team members equates to a diverse, yet unified partnership to ensure your account management team and receivable teams are the best possible fit for your project.
From the time we begin working with your customers, we have already begun to align our team members with your corporate culture, and company vision. Your customers will experience a seamless encounter with qualified agents who have assimilated and fully understand your corporate values and messaging.
We measure our KPIs based upon your expectations, and we deliver. Our teams exemplify quality, and strive to meet and then exceed our clients’ expectations. Account management and receivables are measured by individual successes, and we work to ensure that every opportunity is met with a high level of commitment and care to secure the best possible outcomes.
When we represent your business needs, we do so with the highest level of integrity. We believe that it is a privilege to be the facet of your business that engages directly with your customers, and accept this privilege with an overwhelming sense of pride. We are dedicated to accurately and succinctly representing your business with the same authenticity you have with regard to your business.
Let’s Get Connected and Start Building Your
Account Management
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