Ramping up for the holidays amidst a global pandemic is within reach. GC Services can show you the way.

The COVID-19 pandemic has created a paradigm shift in regard to workplace environment for many companies. While some companies are shutting their doors, e-commerce companies are experiencing a resurgence and an increase in online orders. An estimated 90.2 million consumers visited e-commerce sites in 2019. While that number might seem large, 2020 is already poised to surpass that number by at least 20 percent. For the second quarter alone, retail e-commerce sales increased 31.8 percent from the first quarter[1], the highest e-commerce penetration of any quarter on record.

According to Digital Commerce 360, 90% of consumers surveyed prefer home delivery over a store visit, and 64% want mobile and contactless pickup options. With the impending holiday shopping season expected to begin sooner than usual, companies will be looking to hire seasonal workers to meet growing demand from online shoppers opting for home delivery or curbside pickup, which is good news for those unemployed workers forced out due to the pandemic.

For companies who typically have no issues staffing their centers, the recent surge in COVID cases has forced their internal recruiters to scramble to fill seats in a timely manner. This is a reality for a number of companies across the world, and they have turned to BPOs like GC Services, who possess decades of experience staffing programs of varying sizes across many industries.

As a trusted resource with over six decades, GC Services will hire, train, develop and certify quality talent in time for the upcoming holiday season, with either brick and mortar agents or work-at-home, or a combination. We have decades of experience in rapidly implementing and ramping up new contacts centers, often before the set deadline.

Let us show you why GC Services continues to be the best outsourcer you have never heard of.

[1] U.S. Census Bureau News, Quarterly Retail E-Commerce Sales, August 18, 2020